Are you interested in the flexibility of working remotely or in an office? Do you need to enhance your customer service skills? Our comprehensive training program is designed to equip you with the essential skills and concepts to excel as a customer service specialist.
Key topics include communication, interpersonal skills, active listening, empathy, patience, critical thinking, conflict resolution, and more. The program also includes real-world role-playing activities to provide practical experience.
Training Details:
• Customer Service Skills and Concepts: 8 hours
• Microsoft Word: 3 hours
• Microsoft Excel: 3 hours
• Basic Computer Operations: 1 hour
• Zoom / Microsoft Teams / Web Browsing / Upload/Download: 3 hours
