Artificial intelligence is no longer a distant threat it’s fast becoming an active part of India’s workforce. A recent Salesforce study warns that by 2027, AI could handle up to 50 percent of all tech support and customer service cases in the country. Currently managing around 30 percent, AI’s rapid expansion in the sector signals a major transformation in how companies handle customer interactions. The research suggests that while automation will replace repetitive roles, it will also
Artificial intelligence is no longer a distant threat it’s fast becoming an active part of India’s workforce. A recent Salesforce study warns that by 2027, AI could handle up to 50 percent of all tech support and customer service cases in the country. Currently managing around 30 percent, AI’s rapid expansion in the sector signals a major transformation in how companies handle customer interactions. The research suggests that while automation will replace repetitive roles, it will also