A Bengaluru woman has raised concerns about passenger safety after alleging that a Rapido bike taxi rider held her hand without consent and remained outside her residential society after completing the trip. The woman, identified as Srishti on social media platform X, shared screenshots of her booking and payment receipt, explaining how the incident left her feeling frightened and unsafe.

Rapido Pink ride safety complaint raises concerns in Bengaluru

According to Srishti, the rider repeatedly tried to engage her in conversation during the journey despite her wearing earphones. When they reached her residential society, he allegedly held her hand for several seconds while she was returning his helmet. She further claimed that he asked for her phone number during payment and remained outside her society even after the trip ended. Feeling uncomfortable, she sought help from a security guard, who reportedly had to ask the rider multiple times to leave.

Bengaluru Police respond as Rapido rider permanently suspended

Following Srishti's social media post, Bengaluru Police requested details of the incident and her contact information through a direct message to examine the complaint. Rapido also apologised for the distressing experience and confirmed that the rider had been permanently suspended from its platform. The incident has sparked renewed discussions about women's safety, unwanted physical contact and passenger protection in app-based transportation services, highlighting the importance of driver accountability and prompt action on safety complaints.