Millions of debit cards issued under California’s Middle Class Tax Refund program in 2022 are set to expire on April 30, leaving hundreds of millions of dollars at risk of going unclaimed, according to state records. The looming deadline has raised concerns for consumers who may still have unused balances but face difficulties accessing their funds.
Data from the California Franchise Tax Board shows that only 43% of the distributed cards have been fully used, while approximately 10% have never been activated. That translates to roughly 960,000 cards still holding an estimated $400 million that could revert to the state if not claimed before the expiration date.
Some cardholders report unexpected issues when attempting to use their remaining balances. In certain cases, cards that initially worked were later declined despite having available funds. Attempts to withdraw money at banks have also been unsuccessful for some users, with reports indicating that accounts were inaccessible or cards had been deactivated without clear explanation.
Consumers have described ongoing challenges in resolving these problems through customer service channels. Calls to the program’s card provider, Money Network, have sometimes resulted in long wait times or difficulty reaching assistance. The company’s parent, Fiserv, said in a statement that it is implementing program changes in accordance with California requirements and the Better for Families Act.
State officials note that some cards may be deactivated or funds frozen due to fraud prevention measures. They advise cardholders experiencing issues to contact customer service directly during weekday business hours, from 8:00 AM to 5:00 PM. Assistance will only be available through April 30.
With the deadline approaching, officials are urging residents to check for unused cards and confirm balances as soon as possible. Any remaining funds not accessed before expiration could be returned to state lawmakers, underscoring the importance of prompt action for those who may still be eligible to use the money.
Data from the California Franchise Tax Board shows that only 43% of the distributed cards have been fully used, while approximately 10% have never been activated. That translates to roughly 960,000 cards still holding an estimated $400 million that could revert to the state if not claimed before the expiration date.
Some cardholders report unexpected issues when attempting to use their remaining balances. In certain cases, cards that initially worked were later declined despite having available funds. Attempts to withdraw money at banks have also been unsuccessful for some users, with reports indicating that accounts were inaccessible or cards had been deactivated without clear explanation.
Consumers have described ongoing challenges in resolving these problems through customer service channels. Calls to the program’s card provider, Money Network, have sometimes resulted in long wait times or difficulty reaching assistance. The company’s parent, Fiserv, said in a statement that it is implementing program changes in accordance with California requirements and the Better for Families Act.
State officials note that some cards may be deactivated or funds frozen due to fraud prevention measures. They advise cardholders experiencing issues to contact customer service directly during weekday business hours, from 8:00 AM to 5:00 PM. Assistance will only be available through April 30.
With the deadline approaching, officials are urging residents to check for unused cards and confirm balances as soon as possible. Any remaining funds not accessed before expiration could be returned to state lawmakers, underscoring the importance of prompt action for those who may still be eligible to use the money.
