If an H-4 or H-4 EAD case has been pending longer than expected, applicants have several official ways to seek information or assistance. This guide explains USCIS inquiries, e-Requests, expedite requests, CIS Ombudsman help and congressional casework.

If an H-4 extension or H-4 Employment Authorization Document (EAD) has been pending longer than expected, applicants have several official ways to seek information or assistance.

Check USCIS processing times first

Start with the USCIS processing-time tool for the form and office handling the case. USCIS says processing times vary because of factors including workload, staffing and case-specific issues. The system can also show when a case is eligible for an inquiry.

Contact USCIS about the delay

Applicants can use USCIS online tools, Emma or the USCIS Contact Center to ask about a pending case. If eligible, ask whether a service request can be created and keep the reference number for follow-up.

Submit a USCIS e-Request

USCIS provides an e-Request option for eligible cases taking longer than expected. The form generally asks for the receipt number, filing date and email address. Inquiry eligibility should be checked through USCIS rather than by comparing one case with another.

Request expedited processing if eligible

USCIS reviews expedite requests case by case. Possible grounds include severe financial loss, emergencies or urgent humanitarian reasons, compelling U.S. government interests and clear USCIS error. Evidence is important, and an expedite request does not guarantee approval or faster action.

Ask the CIS Ombudsman for help

If attempts to resolve the issue with USCIS have not worked, the Department of Homeland Security's CIS Ombudsman may provide case assistance. The office is independent from USCIS and generally expects applicants to contact USCIS first.

Seek congressional casework assistance

A U.S. representative or senator's constituent-services office may make an inquiry with USCIS for an eligible constituent. A privacy authorization is typically required. Congressional offices can seek information or agency assistance, but they cannot order USCIS to approve a case.

Applicants should keep receipt notices, service-request numbers and USCIS correspondence. For case-specific legal questions, consulting a qualified immigration attorney may be appropriate.